Return & Refund Policy
Thanks for shopping at big-slate.com
If you are not entirely satisfied with your purchase, we're here to help.
Note: The Return & Refund policy may change from time to time. You are advised to read this notice before placing an order with us.
1. Returns
The returns are only applicable for purchase of physical products like electronic items, books and stationary and purchases made through Credit, Debit Cards and NetBanking made within India.
You have 15 calendar days to return your purchase from the date you received it.
You have to enter the details of your return through your online account. Our system will log the details and provide you confirmation.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
2. Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Purchases made form digital contents such as eBooks, Articles etc. are not eligible for refunds, however we can issue coupon/discount codes to help you lower you cost of future purchases.
A partial refund will be made on prepaid Online Classes and Online Courses calculated based on usage such as number of classes attended, number of hours consumed, amount of content downloaded etc.
3. Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
4. Contacting Us
You can contact us:
- by post, using the postal address given below;
- using our website contact form;
- by telephone, on the contact number published on our website from time to time; or
- by email, using the email address given below or published on our website from time to time.
5. Registered Address
BigSlate Technologies LLP
Gopinagar, Khamarchandi
Haripal, Hooghly
West Bengal, India
Pin: 712405
Phone: +91 9830783589
Email: enquiry@big-slate.com
Time: Mon - Fri (9:00 - 18:00 IST)
6. Questions?
Please contact us regarding any questions or suggestions about our Terms & Conditions, do not hesitate to contact us at enquiry@big-slate.com.
This Return Policy page was released for public information on 02-April-2018